Refund and Returns Policy

Effective Date: January 24, 2025

At MomVibe.Shop, your satisfaction is our top priority. As our products are custom-made for each order, we have specific guidelines for refunds and returns to ensure fairness and clarity.

1. Refund Policy

We offer refunds in the following situations:

• Defective Products:
  If the product arrives with manufacturing defects, such as misprints, damages, or wrong items, you are eligible for a full refund or replacement.
• Lost Packages:
  If your package is lost during transit and cannot be tracked, we will issue a refund or send a replacement at no extra cost.
• Order Not Delivered:
  If your order has not been delivered within 30 business days for domestic orders or 60 business days for international orders, you may request a refund or replacement.

2. Return Policy

Since all items are custom-made, we do not accept returns or exchanges for reasons such as:

• Change of mind or incorrect size selection.
• Slight variations in color due to screen settings.

3. Reporting Issues

If you encounter any issues with your order, please notify us within 7 days of receiving your product. Here’s how:

• Email us at info@momvibe.shop
  .
• Include your order number and clear photos of the issue.

4. Cancellation Policy

• Orders can be canceled or modified within 12 hours of placement. After this period, the production process begins, and cancellations may not be possible.
• To request a cancellation, contact us at info@momvibe.shop
  .

5. Refund Process

Once your refund request is approved:

• We will process the refund to your original payment method within 5-7 business days.
• You will receive a confirmation email once the refund has been issued.

6. Exceptions

We reserve the right to decline refund or replacement requests in the following cases:

• Failure to provide sufficient evidence (e.g., photos) for claims.
• Issues caused by incorrect address entry during checkout.

7. Contact Us

For any questions about our Refund and Returns Policy, please contact us:

• Email: info@momvibe.shop
• Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time Zone)